Frequently Asked Questions
Does it hurt?
Does no!no!® replace shaving?
Where can I use the no!no!®?
Does no!no!® remove hair from large areas like chest and back?
Does no!no!® work on all skin complexions?
You can use the new no!no!® PRO everywhere except genitals, eyebrows and around the nipple area. However if you have the narrow Thermicon Tips for Small & Sensitive Areas, you may also treat facial hair.
Does it work on all colour hair? Fair, red, white or grey?
YES!!! no!no!® does not use light; therefore it works safely on all complexions.
Can I shave and use no!no!® at the same time?
YES!!! no!no!® does not use light; therefore it works for all hair colours.
Can no!no!® be used on long hair?
You can shave and no!no!® at the same time. If you continue to shave, wait for at least 1mm of hair regrowth, a little shorter than stubble length, before using no!no!®
It is best to shave after a no!no!® treatment, not before.
Does no!no!® work on coarse or thick hair?
The maximum recommended length for effective hair removal is 3mm long.
What's the difference between no!no!® and professional salon or spa treatments?
no!no!® works just as well on thick, coarse hair as it does on thin. However, because of the nature of coarse hair, results may take a bit longer.
Will hair grow back?
- no!no!® is pain free
- no!no!® costs less
- no!no!® does not use light. Therefore, it is safe and effective
for all complexions and hair colours.
- no!no!® treats more than one hair at a time.
- No cooling gels
Will I have to use it 2-3 times a week forever?
Yes, some of it will. Continued use of no!no!® will help maintain hairless skin.
What happens when I finish my no!no!® treatments?
No. We recommend using no!no!® 2-3 times a week during the initial stages (2-3 months) of use.
How long do results last?
Skin and hair are dynamic and ever-changing. Therefore you don't really finish no!no!® treatments.
Is the no!no!® treatment likely to lead to a permanent hair removal?
You can easily maintain results with continued use of no!no!®
Can no!no!® give you skin cancer?
There is no such thing as PERMANENT hair removal (with the exception of electrolysis).
Is it safe to use no!no!® while pregnant?
No. no!no!® does not use any form of radiation.
Will no!no!® harm or affect my tattoos in any way?
Please consult your doctor before using no!no!® during pregnancy.
Are there any side effects like bumps, pimples and redness?
no!no!® does not use light and should not affect tattoos. However, since there is not enough clinical data, we do not recommend using no!no!® on tattooed areas.
Can no!no!® be used on males?
Clinical studies show no lasting side affects associated with the proper use of no!no!® like bumps and pimples (See the sections on the Slow Glide and Buffing). However, Thermicon technology uses heat, and in some cases, sensitive skin may experience temporary redness which fades quickly. Applying lotions like no!no!® Smooth after a treatment will help keep skin feeling moisturized and healthy.
Can I use it for hormonal hair growth?
no!no!® can be used by both men and women.
How long is the warranty and what does it cover?
no!no!® will remove hair, but you may not get the same results as when treating regular hair growth. In cases of hormonal hair growth, please consult your physician.
Is there a guarantee?
Your no!no!® warranty lasts for one year on parts and service only.
We have 30-day money back guarantee.
Everyday Use Questions
How do I do a no!no!® treatment?
How often should I no!no!®?
Glide the no!no!® at a steady pace across your skin in a smooth shaving
motion without stopping or starting. Glide it towards your body and/or against hair
growth. The guide light should remain lit and steady. This lets you know you are
gliding at the proper pace for the best results. For example, when treating your
arms, start at your wrist and pull it towards your elbow in one steady, smooth motion,
making sure the blue light stays lit.
When you finish each section, use the Buffer to exfoliate your skin and remove treated
hair to leave your skin feeling soft and smooth. Buff in a firm circular motion
the areas that you have just treated. When you have finished buffing, moisturise
your skin with no!no!® Smooth or other non-astringent cream or lotion.
What preparation is necessary before I use no!no!®?
We recommend you use no!no!® 2-3 times a week for the first
4-6 weeks. After that, use only as needed.
Why do I need to Buff?
Just make sure your skin is completely clean and dry before you begin
Can I use it everyday?
Buffing is essential to a no!no!® treatment. It exfoliates the
skin and removes treated hair for a smooth finish. Without proper
buffing, skin may feel rough and stubbly.
Why does it smell?
We do not recommend using no!no!® everyday. Hair regrowth will not be sufficient
for a successful treatment (1mm minimum length). You will only use up your Thermicon
Tips and have to replace them more often. We recommend you wait for at least 1mm
of hair regrowth, a little shorter than stubble length, before doing a no!no!® treatment.
What can I do about the smell?
no!no!® uses Thermicon, a heat-based technology, that gently singes the hair. The smell lets you know that no!no!® is doing its
Why can't I use the narrow Thermicon Tips on the genitals or nipple area?
Although the smell of a no!no!® treatment is not pleasant, it is a sign
that it is working properly!. Try aromatic candles or potpourri. Using a lotion or cream like no!no!® Smooth After Treatment cream afterwards will not only keep skin moisturised and smooth, it will help mask the odor.
How long should hair be for a no!no!® treatment?
These areas of the body are either curvy, bumpy and/or have delicate skin, making
it difficult to no!no!® 100% safely. We do not recommend using no!no!® in these areas
because we consider your safety to be of the first priority.
How do I know which Thermicon Tip should I use?
For best results, hair should be between1-3 mm, about stubble length.
How do I treat curved areas like the elbows, knees and underarms?
Use the standard Thermicon Tips that come with your no!no!® for large,
flat areas like the legs, arms, back and chest.
Use the Thermicon Tips for Small & Sensitive Areas (compatible only with the no!no!®
8800 series) are for treating small, curved and sensitive areas( like the face,
underarms, knees, elbows and bikini line. Do not use any of the tips on the genitals or nipple area.
Not all of my hair is treated after one pass, what should I do?
When you glide over those areas, follow the natural curve of the body.
You might need to hold the area tight and straight to make sure no!no!® is in contact with your
What is the best way to treat facial hair?
You may need to go over certain areas a few times to catch every hair.
But don't overdo it. After 3-4 passes, take a break and work somewhere else. After
your skin has had a few minutes to rest, return to that area to finish the job.
When first starting, some people use a razor after a no!no!® treatment to further
remove untreated hair. After a short time, this should no longer be necessary.
How should I buff my face?
- Start with the lowest Treatment Level. Raise the Treatment Level until you reach the highest level without any discomfort.
- Hold the area tight to make sure no!no!® is in contact with your skin.
- Press lightly against the skin. Avoid excess pressure.
I would prefer not to use the Buffer on my face, what should I do instead?
- Use the small enclosed Buffer.
- Use a clean, fresh Buffer
- Buff lightly against the skin. Avoid excess pressure.
Is it okay to use lotion directly after a no!no!® treatment, or should
If you choose not to use the Buffer, use an exfoliating cream to remove the treated hair.
Can I use no!no!® if I have a pacemaker?
It is highly recommended to use an alcohol-free, moisturizing lotion directly after treatment, such as no!no!® Smooth After Treatment Cream.
Yes, no!no!® does not generate any electric current to the body, nor does it create any other Electro Magnetic Interference (EMI). no!no!® has gone tests in order to make sure it does not interfere with the operation of other devices, including pacemakers.
Customer Service Questions
How fast do you deliver?
Do I need to be in to receive my order?
If you order before 2pm on any business day, we will despatch your order the same day, otherwise we will send it the next business day. Delivery is generally within 3-5 business days and we will send you a tracking number so that you know when to expect your order.
How can I contact customer service?
Yes. Our parcels are too large to fit through a letterbox. We will deliver to an address other than your billing address if you prefer.
Customer Support is open from Monday - Friday from 8am to 8pm and Saturday 9am to 5pm, you can call them on
0344 482 5089
or email us at any time firstname.lastname@example.org