Frequently Asked Questions

General Questions

Does it hurt?

no!no!® is painless.

Does no!no!® replace shaving?

Absolutely YES!

Where can I use the no!no!®?

You can use the new no!no!® PRO everywhere except genitals, eyebrows and around the nipple area. However if you have the narrow Thermicon Tips for Small & Sensitive Areas, you may also treat facial hair.

Does no!no!® remove hair from large areas like chest and back?


Does no!no!® work on all skin complexions?

YES!!! no!no!® does not use light; therefore it works safely on all complexions.

Does it work on all colour hair? Fair, red, white or grey?

YES!!! no!no!® does not use light; therefore it works for all hair colours.

Can I shave and use no!no!® at the same time?

You can shave and no!no!® at the same time. If you continue to shave, wait for at least 1mm of hair regrowth, a little shorter than stubble length, before using no!no!®

It is best to shave after a no!no!® treatment, not before.

Can no!no!® be used on long hair?

The maximum recommended length for effective hair removal is 3mm long.

Does no!no!® work on coarse or thick hair?

no!no!® works just as well on thick, coarse hair as it does on thin. However, because of the nature of coarse hair, results may take a bit longer.

What's the difference between no!no!® and professional salon or spa treatments?
  • no!no!® is pain free
  • no!no!® costs less
  • no!no!® does not use light. Therefore, it is safe and effective for all complexions and hair colours.
  • no!no!® treats more than one hair at a time.
  • No cooling gels
Will hair grow back?

Yes, some of it will. Continued use of no!no!® will help maintain hairless skin.

Will I have to use it 2-3 times a week forever?

No. We recommend using no!no!® 2-3 times a week during the initial stages (2-3 months) of use.

What happens when I finish my no!no!® treatments?

Skin and hair are dynamic and ever-changing. Therefore you don't really finish no!no!® treatments.

How long do results last?

You can easily maintain results with continued use of no!no!®

Is the no!no!® treatment likely to lead to a permanent hair removal?

There is no such thing as PERMANENT hair removal (with the exception of electrolysis).

Can no!no!® give you skin cancer?

No. no!no!® does not use any form of radiation.

Is it safe to use no!no!® while pregnant?

Please consult your doctor before using no!no!® during pregnancy.

Will no!no!® harm or affect my tattoos in any way?

no!no!® does not use light and should not affect tattoos. However, since there is not enough clinical data, we do not recommend using no!no!® on tattooed areas.

Are there any side effects like bumps, pimples and redness?

Clinical studies show no lasting side affects associated with the proper use of no!no!® like bumps and pimples (See the sections on the Slow Glide and Buffing). However, Thermicon technology uses heat, and in some cases, sensitive skin may experience temporary redness which fades quickly. Applying lotions like no!no!® Smooth after a treatment will help keep skin feeling moisturized and healthy.

Can no!no!® be used on males?

no!no!® can be used by both men and women.

Can I use it for hormonal hair growth?

no!no!® will remove hair, but you may not get the same results as when treating regular hair growth. In cases of hormonal hair growth, please consult your physician.

How long is the warranty and what does it cover?

Your no!no!® warranty lasts for one year on parts and service only.

Is there a guarantee?

We have 30-day money back guarantee.


Everyday Use Questions

How do I do a no!no!® treatment?

Glide the no!no!® at a steady pace across your skin in a smooth shaving motion without stopping or starting. Glide it towards your body and/or against hair growth. The guide light should remain lit and steady. This lets you know you are gliding at the proper pace for the best results. For example, when treating your arms, start at your wrist and pull it towards your elbow in one steady, smooth motion, making sure the blue light stays lit.

When you finish each section, use the Buffer to exfoliate your skin and remove treated hair to leave your skin feeling soft and smooth. Buff in a firm circular motion the areas that you have just treated. When you have finished buffing, moisturise your skin with no!no!® Smooth or other non-astringent cream or lotion.

How often should I no!no!®?

We recommend you use no!no!® 2-3 times a week for the first 4-6 weeks. After that, use only as needed.

What preparation is necessary before I use no!no!®?

Just make sure your skin is completely clean and dry before you begin treatment.

Why do I need to Buff?

Buffing is essential to a no!no!® treatment. It exfoliates the skin and removes treated hair for a smooth finish. Without proper buffing, skin may feel rough and stubbly.

Can I use it everyday?

We do not recommend using no!no!® everyday. Hair regrowth will not be sufficient for a successful treatment (1mm minimum length). You will only use up your Thermicon Tips and have to replace them more often. We recommend you wait for at least 1mm of hair regrowth, a little shorter than stubble length, before doing a no!no!® treatment.

Why does it smell?

no!no!® uses Thermicon, a heat-based technology, that gently singes the hair. The smell lets you know that no!no!® is doing its job.

What can I do about the smell?

Although the smell of a no!no!® treatment is not pleasant, it is a sign that it is working properly!. Try aromatic candles or potpourri. Using a lotion or cream like no!no!® Smooth After Treatment cream afterwards will not only keep skin moisturised and smooth, it will help mask the odor.

Why can't I use the narrow Thermicon Tips on the genitals or nipple area?

These areas of the body are either curvy, bumpy and/or have delicate skin, making it difficult to no!no!® 100% safely. We do not recommend using no!no!® in these areas because we consider your safety to be of the first priority.

How long should hair be for a no!no!® treatment?

For best results, hair should be between1-3 mm, about stubble length.

How do I know which Thermicon Tip should I use?

Use the standard Thermicon Tips that come with your no!no!® for large, flat areas like the legs, arms, back and chest.

Use the Thermicon Tips for Small & Sensitive Areas (compatible only with the no!no!® 8800 series) are for treating small, curved and sensitive areas( like the face, underarms, knees, elbows and bikini line. Do not use any of the tips on the genitals or nipple area.

How do I treat curved areas like the elbows, knees and underarms?

When you glide over those areas, follow the natural curve of the body. You might need to hold the area tight and straight to make sure no!no!® is in contact with your skin.

Not all of my hair is treated after one pass, what should I do?

You may need to go over certain areas a few times to catch every hair. But don't overdo it. After 3-4 passes, take a break and work somewhere else. After your skin has had a few minutes to rest, return to that area to finish the job.

When first starting, some people use a razor after a no!no!® treatment to further remove untreated hair. After a short time, this should no longer be necessary.

What is the best way to treat facial hair?
  • Start with the lowest Treatment Level. Raise the Treatment Level until you reach the highest level without any discomfort.
  • Hold the area tight to make sure no!no!® is in contact with your skin.
  • Press lightly against the skin. Avoid excess pressure.
How should I buff my face?


  • Use the small enclosed Buffer.
  • Use a clean, fresh Buffer
  • Buff lightly against the skin. Avoid excess pressure.
I would prefer not to use the Buffer on my face, what should I do instead?

If you choose not to use the Buffer, use an exfoliating cream to remove the treated hair.

Is it okay to use lotion directly after a no!no!® treatment, or should I wait?

It is highly recommended to use an alcohol-free, moisturizing lotion directly after treatment, such as no!no!® Smooth After Treatment Cream.

Can I use no!no!® if I have a pacemaker?

Yes, no!no!® does not generate any electric current to the body, nor does it create any other Electro Magnetic Interference (EMI). no!no!® has gone tests in order to make sure it does not interfere with the operation of other devices, including pacemakers.


Customer Service Questions

How fast do you deliver?

If you order before 2pm on any business day, we will despatch your order the same day, otherwise we will send it the next business day. Delivery is generally within 3-5 business days and we will send you a tracking number so that you know when to expect your order.

Do I need to be in to receive my order?

Yes. Our parcels are too large to fit through a letterbox. We will deliver to an address other than your billing address if you prefer.

How can I contact customer service?

Customer Support is open from Monday - Friday from 8am to 8pm and Saturday 9am to 5pm, you can call them on 0344 482 5089 or email us at any time

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What's Included:

Also included:

  • Quick Guide
  • User Manual DVD
  • Charger
  • One year Manufacturer's Warranty
    and 30-Day Money-Back Guarantee!

NEW! One Device, Two Salon-Style Beauty Treatments - FREE Wrinkle-Busting 'Beauty Tip' Accessory! Try It Now!

no!no!® PRO is backed by our 30-day money-back guarantee!

Our commitment to our no!no!® PRO customers
( is to provide them with a quality product to use for a full 30 days, in order to achieve professional salon-like hair removal results, in the privacy of their own home. We're so confident that you'll love your no!no!® PRO device that if after using it for 30 days you are not satisfied, then we are willing to refund the purchase price! (excluding P&P).

Your commitment: We encourage you to read all the materials enclosed in your package to ensure proper use and safe handling. no!no!® uses science and not magic. We recommend that you use no!no!® PRO for the full 30 days to achieve maximum results.

If for any reason you are not fully satisfied (and you are within the 30 day guaranteed time frame which begins the day you receive your package) we ask that you call our customer service department (0344 482 5089) to obtain a RMA number along with return instructions. Purchases received back without a return authorization number will not be accepted. Upon us receiving your package, we will begin your refund process.

To qualify for the money-back guarantee you must have purchased directly from this website.